To refund a product you can follow the below steps:

  • Be at the location you made the sale, go to the customer profile

  • In the customer's profile navigate to the payments page

  • Under order click on the product order, you want to refund

  • When the order page opens up click on refund items

  • Click on the check box beside the product you want to refund and click on refund

  • Under refund amount select the payment mode and enter the amount you want to refund then click on refund

  • The system will direct you to confirm the refund. Click on confirm

  • The amount will be refunded and you can click on done

The refund will be completed and the product stock for the returned item will be added back to the inventory

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