Once a customer receives a gift card they can use the gift card code to make a purchase online or at the studio.

If a gift card has not been used then any customer with the gift card code will be able to redeem it. Once the gift card is used it cannot be redeemed by any other customer

Gift cards can be used to purchase any item except for a subscription plan

In this article, we will be covering

  1. How to redeem gift card from the website

  2. How to redeem gift card from customer app

  3. Where can the customers view their gift card balance?


1. Redeeming a gift card from the website

Once you have logged in to the website to redeem a gift card you can follow the below steps:

  • Navigate to the pricing page and click on 'buy now' option on the item you want to purchase

  • You will be directed to the payment page where you can click on redeem gift card

  • Enter the gift card code and click on apply they proceed with the payment by clicking on confirm purchase

If the gift card does not have enough balance for the purchase the remaining amount will be charged to the saved card

The purchase will be successful and the gift card balance will be updated


2. How to redeem gift card from customer app

Once you have logged in to the customer app, to redeem a gift card you can follow the below steps:

  • Navigate to the store and click on the item you want to purchase

  • You will then see the details of the item where you can click on buy now

  • You will be directed to the payment page where you can click on redeem gift card

  • Enter the gift card code and click on redeem they proceed with the payment by clicking on confirm purchase

If the gift card does not have enough balance for the purchase the remaining amount will be charged to the saved card

The purchase will be successful and the gift card balance will be updated


3. Where can the customers view their gift card balance?

Customers will be able to see the gift card balance in their profile once they use the gift card to make a purchase

To view the gift card you can follow the below steps:

  • Website: You can view the gift card on my account page under payment method when you click on view saved cards & gift cards

  • Customer app: You can view the gift card in your profile under the payment method


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