While creating the gift card if you have enabled the option 'visible to customer' then the customer will be able to see the gift card online and purchase it.

In this article, we will be covering

  1. How to purchase a gift card from a website

  2. How to purchase a gift card from customer app

  3. How can a customer check their gift card balance


1. Purchase a gift card from a website

Once the customer has logged in to the website, they can follow the below steps:

  • Navigate to the pricing option and under Gift cards, you can see all the gift cards available

  • Click on the 'buy now' option on the gift card you want to purchase

  • You will be directed to a page where you can enter the receiver details

    • Enter the receiver name and email

    • Message: If you want to send a personalized message along with the gift card enter it here

    • Send on: By default, it will show the current date. If you want the gift card to be sent on a later date enter it here

    • Click on purchase gift card

  • Enter the card details and click on confirm purchase

The purchase will be successful and the gift card will be sent to the receiver


2. Purchase a gift card from the customer app

Once the customer has logged in to the app, they can follow the below steps:

  • Navigate to the store and click on Gift cards

  • Click on the gift card you want to purchase

  • You will be directed to a page where you can enter the receiver details

    • Enter the receiver name and email

    • Message: If you want to send a personalized message along with the gift card enter it here

    • Delivery date: By default, it will show 'Now'. If you want the gift card to be sent on a later date enter it here

    • Click on buy now

  • Enter the card details and click on confirm purchase

The purchase will be successful and the gift card will be sent to the receiver


3. How can a customer check their gift card balance

Existing customers will be able to view the gift card in their profile as soon as they receive it.

New customers will be able to see the gift card in their profile once they use the gift card to make a purchase

To view the gift card you can follow the below steps:

  • Website: You can view the gift card on my account page under payment method when you click on view saved cards & gift cards

  • Customer app: You can view the gift card in your profile under payment method


Did this answer your question?