In Bookee, you can automate notifications for every action that a customer performs. Every action is a trigger in the Bookee system. You can set up automatic email, SMS or push notifications based on these triggers.
They are 50 different notification triggers in Bookee which you can use to communicate with your customers. These triggers are classified into 6 different categories called trigger groups, which we have listed below:
Appointment
Class
Sale
Customer
Memberships
Subscriptions
Personalize Notifications
Notifications are sent individually to every customer therefore they can run 24/7 without any intervention. We have a preset templet for all the notifications which are personalized using tags.
You can modify the message as per your need while creating the notification.
How to use notifications to connect better with your customers?
Automated notifications help you offer a consistent and high-quality customer experience.
Customers can reply to the email notification that you send. You can also customize the email from which you want to send the notifications and receive replies.
To know more on how to customize the email you can refer to the below article
How to set up a business email?
In this article, we will show you the different kinds of notifications you can create to notify the customer through their journey
Scenario (trigger) | Description |
New sign upCustomer: New sign up (via website/app) New lead added (by staff) | Use this trigger to send a welcome message and inform the customer regarding the services your studio offers and what a new customer journey would be like |
First purchase of customerCustomer: Lead converted to customer (first purchase) | Use this trigger to send a thank you message along with the instructions on how they can sign up for the upcoming classes You can also let the customer know about your booking policy in this notification |
First booking of customerCustomer: Customer booked first class (via website/app) | Use this trigger to send special instructions for first-time customers Like when they should arrive for the class, items they need to carry with them etc., |
Subsequent BookingsClass & Appointment: Customer booked (via website/app) Customer booked (by staff) | Use this trigger to send a booking confirmation message along with the details of the class/appointment they booked for |
Booking cancellationClass & Appointment: Booking cancelled (by staff) Booking cancelled by customer (All cancellation) Appointment cancelled by staff Appointment cancelled by customer (All cancellation) | Use this trigger to confirm the booking cancellation and to know the reason for their cancellation |
Late cancellationClass & Appointment: Class booking cancelled by customer (Late cancellation) Appointment cancelled by customer (Late cancellation) | Use this trigger to inform the customers about the late cancellation charges |
Class reminderClass & Appointment: Class starting reminder Online class starting reminder Appointment starting reminder | Use this trigger to remind customers regarding their upcoming class to ensure they do not miss the class. For online classes, you can share the event link in this notification |
Class not attendedClass & Appointment: Class missed by customer Appointment missed by customer | Use this trigger to know why the customer was not able to make it to the class and to inform them regarding the no show charges You can include the free cancellation window and request customers to cancel the class beforehand to avoid the no show charges and so that other customers can book for this class |
New saleSale: New sale (via POS) New sale (via website or app) | Use this trigger to send a sale confirmation message along with the invoice |
RefundSale: Refund initiated | Use this trigger to notify the customers when a refund is initiated You can also add the refund amount to this notification |
Membership expiry reminderMemberships: Membership expiring reminder | Use this trigger to inform the customers when membership is going to expire and encourage them to renew their membership plan |
Credits exhaustedMemberships: Membership credits exhausted | Use this trigger to notify the customers when the credits in the membership are exhausted so that they can purchase a new membership plan |
Subscription upcoming billing dateSubscriptions: Subscription renewal reminder | Use this trigger to inform customers about their next billing date, so that they can reach out to you in case they want to cancel the subscription or upgrade to a new subscription |
Subscription pause and resumeSubscriptions: Subscription paused Subscription renewed | Use this trigger to inform the customer when their subscription is paused and resumed so that the customer can reach out to you if they want to extend the pause You can also use this notification to remind customers when their subscription is resumed so they can start booking classes |
These are some of the examples of the triggers we have.
In case you do not find a trigger you are looking for please reach out to us via the chat icon on your screen and we will be happy to add it to the system 👉