In Bookee, you can now cancel the subscription starting today or from the end of the current cycle. While cancelling, you will also have an option to choose whether you want to refund the last payment or not.
In this article, we will be covering
1. Cancel subscription immediately
To cancel a subscription immediately, use the universal search icon to navigate to the customer profile
Under Summary, you will be able to see the active subscription of the customer
Click on the three dots beside the membership and select Cancel
You will see a pop up where you can select the option Immediately under Cancel
Select the refund option whether you want to refund the last payment or not
Click on Cancel Subscription
The subscription will now be cancelled and marked as expired.
âšī¸ When we cancel the subscription immediately the customer will no longer be able to book classes using this membership |
đ How to cancel a subscription?
đ Selecting the option to cancel the subscription from the current date
đ Subscription Status after cancellation
2. Cancel subscription from the end of current cycle
To cancel a subscription at the end of current cycle, use the universal search icon to navigate to the customer profile
Under Summary, you will be able to see the active subscription of the customer
Click on the three dots beside the membership and select Cancel
You will see a pop up where you can select End of current period under Cancel
Select the refund option whether you want to refund the last payment or not
Click on cancel subscription
The subscription will now be cancelled and will be in an active state till the end of the current period.
âšī¸ When we select cancel after the end of current period, customer will be able to use this membership credits to book for classes till the end of the current period |
đ How to cancel the subscription?
đ Selecting the option to cancel the subscription after the end of current period
đ Subscription Status after cancellation
3. Cancel and refund the last payment
To cancel a subscription and refund the last payment, use the universal search icon to navigate to the customer profile
Under Summary, you will be able to see the active subscription of the customer
Click on the three dots beside the membership and select Cancel
You will see a pop up where you can select any of the option under Cancel
Under the refund option select Refund the last payment
Click on Cancel Subscription
The subscription will now be cancelled and a refund will be initiated and a refund invoice will be created under payments
âšī¸ The status of the membership will remain active/expired based on the option you selected under cancel |
đ How to cancel a subscription?
đ Selecting the refund option while cancelling
đ Subscription Status after cancellation
đ Refund invoice generated after cancellation
đ What happens if you refund first and then cancel the subscription?
âšī¸ When we refund the subscription fee and then cancel the subscription, on the cancel subscription page 'refund last payment' option will be blocked as the refund has already been processed |
4. Cancel with no refund
To cancel a subscription with no refund, use the universal search icon to navigate to the Customer Profile
Under Summary, you will be able to see the active subscription of the customer
Click on the three dots beside the membership and select Cancel
You will see a pop up where you can select any of the options under Cancel
Under refund, option select No refund
Click on Cancel Subscription
The subscription will now be cancelled without a refund.
âšī¸ The status of the membership will remain active/expired based on the option you selected under cancel |
đ How to cancel a subscription?
đ Selecting the no refund option while cancelling
đ Subscription Status after cancellation
