Why can't I change the next billing date of a subscription?

For a subscription-based membership, you will be able to select the start date while selling the membership. Based on the start date the next billing date will be auto-calculated and the billing will be processed by the payment provider. Unless the subscription is put on hold, a monthly membership will be charged on the same day every month. Therefore, if you want to change the billing date you will have to cancel the existing membership and add a new membership to the customer by selecting the start date based upon the billing date you want the customer to be charged on.

Note -

These changes will not be applied to the membership that is set to bill on the 1st of every month

The customer will not be able to use the membership credits until the start date

Canceling existing membership -

To cancel the membership follow the below steps

  • Navigate to the customer profile using the universal search icon

  • In the customer profile under the summary, you will be able to see the active subscription

  • Click on the three dots beside the subscription you want to pause

  • Select the Cancel option from the dropdown

  • You will then see a pop up > Click on Cancel Subscription

Once you have canceled the subscription the membership will be active till the next billing cycle

Selling a new membership -

To update the billing date you will have to sell the same membership to the customer by giving the billing date of choice as the membership start date.

To add the membership to the customer you can follow the below steps -

  1. Click on the POS icon in the customer profile

  2. Select the same membership

  3. A pop up will show up, enter the billing date you want the customer to be charged in the membership start date

  4. Click on add to cart > Charge

  5. Select the saved card or enter the card details > Click on complete payment

The sale will be completed with no payment. The customer will be charged for the membership on the start date given at the time of sale.

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